Cricket Bats
Terms & Conditions

Please note that due to changes in manufacturers specifications from time to time designs, colours and colour trims may vary slightly from those displayed online.

For orders that need to be specifically made to order we require a deposit, the amount of which you will be notified at the time your order is taken. The balance payment must be made on receipt of your order. For orders that need to be posted to you, full payment is required when the order is taken including the cost of postage.

If you are not normally at home during the day we will happily deliver to a neighbour or your place of work etc, which you can specify with your order by putting a note in the special delivery instructions box or by selecting the delivery to other than your invoice/card address option at the checkout stage..... Please note for both your and our security all parcels must be signed for on delivery.

Guarantee

We guarantee your total satisfaction. All of our products come with a 14 day money back guarantee (extended for special dispensation over the Christmas/New Year period). This is providing that the item has not been used and is returned as new in it's original packaging and excludes any postal costs incurred, which are your responsibility.

Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.

Returns Policy

We offer a very fair returns policy, should your goods not be the correct size or colour. We offer either an exchange of goods or a total refund, providing that the goods have not been used, are returned in their original packaging and that you meet the cost of any additional postage incurred in completing the return and if applicable, any exchange. We suggest for your own security, that you use a recorded delivery service for any goods that you return to us and use the Goods Return note included with your order. Please note that postage costs are refundable and our responsibility only in relation to any goods that have been incorrectly dispatched by us or found to be faulty at the time of delivery to you.

DSM does not disclose customer’s information to third parties. Cookies (small packets of data) are used on this shopping site, but only to keep track of the contents of your shopping basket once you have selected an item and to help you retain your address details on your own computer to save your time on future visits to us (but then only if you choose this option at the checkout).

We may e-mail existing customers from time to time with new product news and offers, but you will always be given the opportunity to unsubscribe to prevent receiving unwanted e-mail. We promise not to sell or divulge your information to any direct mail or other mailing list companies.

Thank you.

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